SAP Knowledge Base Article - Public

2901116 - Which Columns in Ticket List can Display Details in Red Color


You would like to understand which columns in the Ticket List are capable of displaying details in Red Color.


SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Service work center.
  2. Navigate to Tickets work center view.
  3. See that some columns in the Ticket List are displayed with a red color.


This is the system expected behavior.


The below columns can display the details in red color:

  • Initial Review Due;
  • Completion Due;

The other columns in the ticket list does not have this feature available yet.


Color; Ticket List; Ticket; Service; Resolution Due; Initial Review Due; Completion Due; Fields; Columns; , KBA , LOD-CRM-SRP , Service Request Processing , How To


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