Symptom
You would like to understand how the phone number search works in CTI Live Activity when receiving an inbound call from a customer.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Phone; Phone Number; CTI; Live Activity; Call; Inbound Call; Service; Format; XXX XXX XXXX; XXX-XXX-XXXX; XXXXXXXXXX; , KBA , LOD-CRM-SRP , Service Request Processing , How To
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