SAP Knowledge Base Article - Public

2901131 - Not able to close ID_MS1_OS Panel in Orientation step - US


candidate stuck at ID_MS1_OS panel due to field greyed out

Reproducing the Issue

Complete the Onboarding PHV and NES step for the candidate

Move forward to Orientation step for the candidate 

Panel is presented as greyed out field and not able to proceed further.

Error throws "fields cannot be left blank"


1. ONB have two panel ID_MS1 (NES) and  ID_MS1_OS (Orientation) which are presented if State or WorkState = ID and if StateWithholding_ID_W_4_MSExempt = Yes.
2. The fields country and fields must be filled out by candidate on NES.
3. StateWithholding_ID_W_4_MSExempt is selected on “ID_W_4” (NES)
4. Initially candidate selected StateWithholding_ID_W_4_MSExempt = No. As result the panel ID_MS1 was skipped and we don’t have country and state data
5. In review pages that candidate changed StateWithholding_ID_W_4_MSExempt = Yes
6. As result the panel ID_MS1_OS is visible on OS without necessary data.
7. Changing data in review pages for withholding it is know behavior and ONB design


Candidate can be moved to NES to recomplete it.

The key StateWithholding_ID_W_4_MSExempt can be changed to No from Superadmin


Panel, StateWithholding_ID_W_4_MS , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem


SAP SuccessFactors Onboarding 1911