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SAP Knowledge Base Article - PreviewSymptom
You have a workflow rule which condition uses the Matches Pattern operator, comparing a description field with a text value, however you notice that the workflow rule does not trigger when the text condition is met.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Workflow Rule; Description; Matches Pattern; Description; Condition; Does not Trigger; Not Working; C4C; Service; Ticket; , KBA , LOD-CRM-WKF , Workflow , How To
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