2901135 - Workflow Rule using Condition with Matches Pattern Does Not Trigger

You have a workflow rule which condition uses the Matches Pattern operator, comparing a description field with a text value, however you notice that the workflow rule does not trigger when the text condition is met.

SAP Cloud for Customer

When using a condition with the Matches Patter operator, comparing with a description field with a text value, it is required to add the value using an asterisk * in the workflow rule configuration.

Once you add the asterisk * in the text value condition, the workflow rule will trigger as expected in the system.

The asterisk can be added like the following examples:

• *TEXT or TEXT* - will compare the condition with any word that contains the word TEXT + anything else along with it, before or after it.
• *TEXT* - will compare the condition with any word that contains anything else before and anything else after the specific word TEXT in the middle.

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