SAP Knowledge Base Article - Public

2901570 - Document Generation - Double Line Spacing


When using Custom Workflow Notifications with Document Generation you notice double line spaces in the Email Notifications that are being received.

You have already confirmed you have not copied & pasted from Microsoft Word and a Border is not in use by the template.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


Employee Central - Document Generation

Reproducing the Issue

  1. Create a new Workflow Document Template
  2. Add your Temple Content using only single line spaces
  3. Save Document Template and complete reamining configuration for using Custom Workflow Notifications with Document Generation
  4. Trigger Workflow and check Email Notification
  5. Note double line spacing in the notification received


This is expected as by default Document Generation Templates space each line by using paragraph tags - <p></p>


To change this behaviour you need to manually alter the source of the template content.

  1. With the exception of the first open paragraph tag (<p>) and the last close paragraph tag (</p>) - remove all other paragraph tags.
  2. At the end of each sentance where you want to add a single line space, add a close line break tag: </br>

Note: You do not use the open line break tag (<br>) only the close line break tag.


Double, Space, Line, Spacing, Email, Notification, Document, Generation, Custom, Template, Workflow,  , KBA , LOD-SF-EC-DOC , Document Generation , LOD-SF-EC , Employee Central , Problem


SAP SuccessFactors Employee Central 1911 ; SAP SuccessFactors HXM Core 1911