SAP Knowledge Base Article - Public

2901579 - Some of The Managers Assigned To The Org Units Not Visible

Symptom

You observed that you are unable to see some of the managers assigned to the org units.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Organizational Management work center
  2. Click on Org Structures view
  3. Select an advanced filter

Cause

A possible cause why you are unable to see some of the managers assigned to the org units is that the advanced filter query has a search parameter valid on = DD.MM.YYY defined. It means that the overview list provides all data for the given date DD.MM.YYYY. If the manager assignment to the org units is valid from a later date, it will not show these managers.

For standard query All the system uses search parameter valid on = today's date. Then the overview list will show all managers.

Resolution

You have the following two options:

  • You can use standard query All which uses today's date
  • You can remove the search parameter from the advanced query

Keywords

user specific issue, managers of two org units not shown, when log in with other user manager displayed, , KBA , LOD-LE-OM-OM , Org. Management , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2002