SAP Knowledge Base Article - Public

2902127 - Authentication Fails During Logon on Add-In for IBM Lotus Notes

Symptom

You have downloaded and installed the SAP Cloud for Customer Add-In for IBM Lostus Notes.

However, when trying to logon in the system you receive an authentication error or you are not able to connect.

In the logs you can see this error:

[Worker-1305] [Broker:com.sap.sod.ln.shelf.addon.sod.a2x.Broker.authenticate(?:?)] - calling isValidSODUser with request sun.net.www.protocol.https.DelegateHttpsURLConnection:https://myXXXXXX.crm.ondemand.com/sap/byd/cw/ath_basic?saml2=disabled
[Worker-1305] [Broker:com.sap.sod.ln.shelf.addon.sod.a2x.Broker.isValidSODUser(?:?)] - response code 411

Environment

SAP Cloud for Customer

Cause

SAP Cloud for Customer Lotus Notes Add-In does not support the IBM Lotus Notes suite version in use.

Resolution

Validate the requirements for the Add-In for IBM Notes.

IBM Notes versions supported by the add-in are:

  • IBM Notes 9
  • IBM Notes 8.5.x

See the documentation regarding the IBM Notes Add-In in the Help Portal. 

See Also

[Enter your See Also here...]

Keywords

IBM Lotus Notes; Add-In; Notes Version , KBA , LOD-CRM-GW-LN , Lotus Notes , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2002