Symptom
W4 form has not triggered for US candidates.
Environment
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- Enable the W4 feature for particular process in the superadmin
- Process a candidate and complete the process.
- Notice that the W4 form has not triggered
Cause
Go to reference files >forms>SWH form for particular process > check the filter set for the W4 forms being satisfied by the candidate.
Other cause is due to absence of Address Panel where "State" field is captured.
The field is never captured and hence the forms did not trigger.
Resolution
Either have the address panel enabled which holds the key "State" or you can have a State key set at the superadmin side with the blank value at the start of NES Step.
So in the end of NES step you will have the forms generated for the candidate.
Keywords
W4 Forms, PDF Forms, W4, compliance, swh , KBA , LOD-SF-OBD-XBD , Cross Boarding , Problem