SAP Knowledge Base Article - Public

2903029 - User is Unable to Edit Template in Cloud for Customer System


You would like to understand the template behavior in the SAP Cloud fr Customer system, such as which users are allowed to create and edit templates.


SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Service work center.
  2. Navigate to Templates work center view.


The Template Behavior works in the following way for Administrator Users and Non-Administrator Users:

  • Can see all templates, regardless of who created them.
  • Can edit any template in the system, regardless of who created them.

In addition, only an administrator user can create or edit corporate templates in the system.

The Corporate flag will indicate if the Template should or should not be seen by all users with access to the Service work center. If it is not flagged, only users with access to the Administrator work center and Service and Social view would be able to see it.

To make an user an Administrator, they must have access to the Administrator work center, Service and Social View. View ID SEODSOCIALADMINWCVIEW.

See Also


Templates, Template, User, Admin, Edit, Access, Read-only, Unable, C4C, Service, Corporate, My Templates, Unable to see, Missing, See, Flag, , KBA , LOD-CRM-SC-TMP , Template , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions