SAP Knowledge Base Article - Public

2903080 - report exported to PDF does not work with Third Party software after upgrade to Crystal Reports 2016 SP7

Symptom

  • Crystal Report exported to PDF does not work with Third Party text recognition software

Environment

  • SAP Crystal Reports 2016 SP07

Reproducing the Issue

  1. Open report in Crystal reports
  2. Export the report to PDF
  3. Use the PDF in Third Party software

Cause

  • It is Third Party issue and the Vendor should be contacted for further issues if the Preview in Crystal Reports matches the view in Adobe Reader 

Resolution

Contact Third Party software Vendor for resolution.

Keywords

 FiServer , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2016