SAP Knowledge Base Article - Public

2903146 - Unable to Move Ticket Actions to Ticket Toolbar via Adaptation Mode

Symptom

You notice that it is not possible to move the options under the Actions button in ticket directly to the toolbar using Adaptation Mode.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Service work center.
  2. Navigate to Tickets work center view.
  3. Open any ticket.
  4. In the top-right corner, click Start Adaptation Mode.
  5. Click to edit the Actions button.
  6. See that it is not possible to move the options displayed outside the actions button list.

Cause

This is the standard behavior of the system.

Resolution

This is the system expected behavior.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

C4C , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions