SAP Knowledge Base Article - Public

2903371 - Unable to Remove Cards from Customer Moments in Live Activity


You notice that it is not possible to hide or remove standard cards such as Registered Product from the Customer Moments in Live Activity


SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Service work center.
  2. Navigate to Live Activity Center work center view.
  3. Make an Inbound Call in the system.
  4. Open the Customer Moments tab.
  5. Open the Adaptation Mode.
  6. Click to Edit the tab.
  7. See that it is not possible to hide / remove the standard cards.


This is the system expected behavior.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.


C4C; Live Activity; Customer Moments; Tabs; Sections; Hide; Unhide; Adapt; Adaptation Mode; Adaptation; Service; Call; Registered Product; Tab; Cards;

, KBA , LOD-CRM-LA , Live Activity , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions