SAP Knowledge Base Article - Preview

2903426 - Questions related to follow up transaction of an interaction record in SAP S/4HANA (Customer Management/Service)

Symptom

  • Drop downlist box in Follow up Tile of Interaction Record only contains transaction type with type Activity or Tasks even you have maintained a copy control transaction type belonging to other transaction categories


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Environment

  • SAP S/4HANA for Customer Management 2, FS01
  • SAP S/4HANA 1909 or higher

Product

SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA for customer management 2.0

Keywords

KBA , CRM-S4-IC-INR , S4CRM: Interaction Record , Problem

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