SAP Knowledge Base Article - Public

2903519 - The 'Ovrl Delivery Status' is Completed for a Customer Return Order while the Status of its Adv. Returns Delivery is Open in Fiori App 'Manage Customer Returns' - SAP S/4HANA Cloud


In Fiori App 'Manage Customer Returns', the field 'Ovrl Delivery Status' is shown as 'Completed'. However, the status of its advanced returns delivery is 'Open' in the process flow of this customer return order.



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Reproducing the Issue

  1. Search in Fiori App 'Manage Customer Returns' with a specific customer return order, whose field 'Ovrl Delivery Status' is Completed;
  2. Enter this order and go to Process Flow part, and it can be seen that the status of advanced returns delivery is 'Open'.


The 2 fields indicate different cases.

The field 'Ovrl Delivery Status' reads database table field VBAK-LFSTK, and can also be referenced by the green background "Fully Delivered".
The status here means every item within this return order has its delivery note to be created. Once all of them have its subsequent flow, the status here will be C, which indicates fully delivered.

While the status Open in the Adv. Returns Delivery is with reference to the yellow background part. It indicates the status of the delivery note itself.
Possibly the post goods received or the put away is not done yet that results in the open status.


See Also

Fiori App - Manage Customer Returns  


Ovrl Delivery Status, Customer Return Order, Manage Customer Returns, Adv. Returns Delivery, Process Flow, VBUK-LFSTK, VBAK-LFSTK , KBA , SD-SLS-RE , Returns , SD-SLS-RE-2CL , Returns (Public Cloud) , Problem


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