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SAP Knowledge Base Article - PreviewSymptom
You notice that the fields in the Ticket Quick View are grayed out after changing the ticket status from Completed to In Process.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket; Quick View; Detailed View; Service; Service Request; Status; Completed; In Process; Change; Fields; Edit; Unable; C4C; Cloud for Customer; , KBA , LOD-CRM-SRP , Service Request Processing , How To
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