SAP Knowledge Base Article - Public

2903729 - It is not Possible to Add Registered Product in a Lead


The add button is missing in the registered product facet of lead.


SAP Cloud for Customer .

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Leads view.
  3. Search and open lead LMN (where LMN represent the lead name) .
  4. Go to the Registered Product facet.
  5. You can see Add button is missing and so not possible to add registered product in lead LMN.


The status of lead LMN is converted, hence add button is no more available.


It is not allow to add registered product in converted lead and this is expected system behavior.


Add button , Registered Product Facet , KBA , converted lead , LOD-CRM-LM , Lead Management , LOD-LE-IBA-IPO , Installation Point , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions