SAP Knowledge Base Article - Public

2903819 - Report Story option not available when logging via support user access

Symptom

In order to troubleshoot issues related to Report Story, SAP support requires access to the instance.
Report Story creation or existing report stories are not available when logging via support access.

Environment

SAP SuccessFactors People Analytics

Resolution

This is currently a limitation.
Customer will have to update the credentials in the secure area while raising any case or case.
SAP support shall login to the instance via these credentials and gain access to the Report Story .

Keywords

Report, Story, Support, Access , KBA , LOD-SF-ANA-SAC , Stories in People Analytics , Problem

Product

SAP SuccessFactors Workforce Analytics 1908