SAP Knowledge Base Article - Public

2903834 - SAP Analytics Cloud - Users are getting duplicated seemingly at Random in SAC


The following behavior occurs in SAP Analytics Cloud (SAC):

  • When users are logging into the SAC Platform, they are finding that there users are getting randomly duplicated, even with dynamic user creation disabled and enabled this behavior is occuring. 


  • SAP Analytics Cloud (Enterprise)
  • Azure AD as Custom Identity Provider

Reproducing the Issue

  1. Create a User in the SAC Platform.
  2. Ensure User has credentials. 
  3. Let the User log in.
  4. Monitor the User's section.
  5. Observe that new user is duplicated. 


Incorrect SAML User mapping.


In Security --> Users menu, configure the following mapping attributes:

See Also

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SAP Analytics Cloud 1.0