SAP Knowledge Base Article - Public

2904153 - Action results get grayed out and not clickable in Action Search


When clicking on a result in Action Search, the action name gets disabled/grayed out/not clickable.


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. In Action Search, search for an action such as “Update personal information” or “Give plot bonus to”, for example
  2. When results are displayed, click in the desired action (for example, “Update personal information” or “Give plot bonus to”)
  3. Instead of redirecting to a different page, the action name gets grayed out


Certain types of actions require users to be selected along with before actually redirecting to the target page. Those are target-based actions.


Please provide the username of your target user for the respective action. You will then be redirected to the expected page.

For example, if you click on “View personal information for…” in Action Search, this label will get grayed out and then you will have type in the name of the user for which you want to view personal information for. When you select the user, you are finally redirected to his/her personal information page.


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SAP SuccessFactors HCM suite all versions