Symptom
When sending the Invite to Apply email to candidates (Candidate Summary Page > Actions > Invite to Apply), the email received by the intended recipients is in an undesired/wrong language.
Environment
SAP SuccessFactors Recruiting Management
Cause
This is probably falling into the system expected behavior.
As stated in our Recruiting Handbook, "When a Recruiter invites a candidate to apply, the e-mail is sent to the candidate in the locale of the logged-in user. For example, if the Recruiter has logged in using Deutsch (German) locale, the candidate receives an e-mail in the German language. This applies to the Late State Application also."
NOTE: This scenario also applies for Forward as Applicant action.
Our Product Management team is planning to have this behavior changed, so the email will be received in the candidate's locale, but this still requires further testing and development. We still have no date as for when this will be patched (Internal development task ID: RCM-74534).
Resolution
As stated above, this is a system expected behavior and changes to that are already in the pipeline for future releases.
In case you would like to provide suggestions to this behavior, please follow our Enhancement Request process.
More information on how to submit an Enhancement Request can be found in KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products.
See Also
2090228 - How to submit enhancement ideas for SAP SuccessFactors Products
2620388 - Candidate receives the email in the wrong language - Recruiting Management
3377022 - Email to applicant is not received in the candidate's locale - Recruiting Management
Keywords
Invite, Apply, Email, Locale, Language, Wrong, RCM-74534. , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem
SAP Knowledge Base Article - Public