Symptom
Instance refresh via tool (IRT) failed due to error code "sourceAndTargetDifferentCustomer", as seen in the IRT logs.
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Enter the instance > Instance Refresh Tool
- Schedule an instance refresh via tool > it fails
- Download logs
- Logs show error message: "sourceAndTargetDifferentCustomer"
Cause
The tool performs a validation to ensure both the tenants belongs to same customer. "sourceAndTargetDifferentCustomer" is a validation error showing that the source and target tenant customer finance Ids do not match or are undefined.
Resolution
Raise a ticket to Customer Support with component: LOD-SF-SER-REF. Kindly provide the logs from the tool and the business impact.
FOR SUPPORT:
Raise an case to TLS team providing the logs and business impact. See internal memo for sample case .
Keywords
instance refresh tool, fail, validation, validate, finance id, source, target, instance, sourceAndTargetDifferentCustomer, IRT, match, mismatch, null , KBA , LOD-SF-SER-REF , Instance Refresh , Problem