SAP Knowledge Base Article - Public

2904607 - Instance Refresh failed with error code "sourceAndTargetDifferentCustomer"


Instance refresh via tool (IRT) failed due to error code "sourceAndTargetDifferentCustomer", as seen in the IRT logs.


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Enter the instance > Instance Refresh Tool
  2. Schedule an instance refresh via tool > it fails
  3. Download logs
  4. Logs show error message: "sourceAndTargetDifferentCustomer"


The tool performs a validation to ensure both the tenants belongs to same customer. "sourceAndTargetDifferentCustomer" is a validation error showing that the source and target tenant customer finance Ids do not match or are undefined.


Raise a ticket to Customer Support with component: LOD-SF-SER-REF. Kindly provide the logs from the tool and the business impact.

Raise an case to TLS team providing the logs and business impact. See internal memo for sample case .


instance refresh tool, fail, validation, validate, finance id, source, target, instance, sourceAndTargetDifferentCustomer, IRT, match, mismatch, null , KBA , LOD-SF-SER-REF , Instance Refresh , Problem


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