Symptom
It is not possible to add a new message within the broadcast messages.
Environment
SAP Cloud for Customer.
Reproducing the Issue
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Go to the Administrator work center.
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Go to the Broadcast Messages view.
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Search and open broadcast message LMN (where LMN represent the message id).
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In the Messages facet, you can see the Add button is not editable.
Cause
It is not possible add message, if the broadcast is already with status active or expired.
Resolution
The new message can not be added in active/expired broadcast is an expected system behavior.
Keywords
expired , active , add button , KBA , broadcast messages , LOD-CRM-WKF , Workflow , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions