Symptom
When creating a New Manual Invoice Request or a New Manual Credit Memo Request , External Reference field in General section is not editable.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to Customer Invoicing work center.
- Under Common Tasks select New Manual Invoice.
- External Reference in General section is not editable.
- Click Adapt and Enter adaption mode.
- Edit Screen.
- Select General section.
- External Reference field is marked as Visible.
Cause
The External Reference field has reference to the external business transaction document and is enabled or disabled based on the settings in the External Reference Number Determination for Customer Invoice fine tuning activity in your Business Configuration. The determination in the Customer Invoice or Credit Memo based on this Manual Invoice Request or Manual Credit Memo Request is also based on the settings in the External Reference Number Determination for Customer Invoice fine tuning activity
Resolution
- Go to Business Configuration work center.
- Go to Implementation Projects view.
- Select the project and click on Open Activity List button.
- Select and Open the activity External Reference Number Determination for Customer Invoice.
- For Customer Invoice Processing - Manual Invoicing with Invoice type as Invoice and without Predecessor Customer Invoice checkbox.
- Change the Determination Method from Copied from Own ID to Copied from Predecessor Reference ID.
- Click on Save and Close.
See Also
Keywords
Greyed out; Geryout; Gery out; Invoice; Credit Memo; External Reference; , KBA , SRD-CRM-INV , Customer Invoicing , Problem