SAP Knowledge Base Article - Public

2905960 - How to add an existing email template to the active list in Email Services - Onboarding


  • You can perform various operations to manage your email templates that include adding, editing, reusing, copying or deleting email templates.
  • Email Services in Onboarding provide a set of preconfigured email templates. As an administrator, you can create new templates or reuse preconfigured ones as per your business requirements. 
  • This documents refer on how to add/reuse and existing template for Onboarding


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log into Instance
  2. Access Email Services
  3. Select Manage Templates
  4. Cannot find template you need
  5. Looks like it's not there / not enabled / deleted


  1. Access Email Services
  2. Active Templates
  3. Manage Templates
  4. Select "Plus" in the top right corner
  5. Reuse Templates
  6. Select template you were missing
  7. Select Add To Active List


reuse templates, email templates, OBX, Onboarding, Email Services, Add new template, Missing email template, Activate email template, Manage template, Email , KBA , LOD-SF-OBX-EML , Notifications , LOD-SF-OBX-XBD , Crossboarding , How To


SAP SuccessFactors Onboarding all versions