Symptom
- You can perform various operations to manage your email templates that include adding, editing, reusing, copying or deleting email templates.
- Email Services in Onboarding provide a set of preconfigured email templates. As an administrator, you can create new templates or reuse preconfigured ones as per your business requirements.
- This documents refer on how to add/reuse and existing template for Onboarding
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Log into Instance
- Access Email Services
- Select Manage Templates
- Cannot find template you need
- Looks like it's not there / not enabled / deleted
Resolution
- Access Email Services
- Active Templates
- Manage Templates
- Select "Plus" in the top right corner
- Reuse Templates
- Select template you were missing
- Select Add To Active List
Keywords
reuse templates, email templates, OBX, Onboarding, Email Services, Add new template, Missing email template, Activate email template, Manage template, Email , KBA , LOD-SF-OBX-EML , Notifications , LOD-SF-OBX-XBD , Crossboarding , How To
Product
SAP SuccessFactors Onboarding all versions