SAP Knowledge Base Article - Public

2906322 - Lead end date is not determined when start date is provided through the upload template


When a lead is created using the lead upload excel template with a start date  , the end date is not determined on creation.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Work center
  2. Navigate to Leads view
  3. Click on the more icon from the Object Worklist 
  4. Select the Import from Microsoft Excel Action
  5. Download and open the template
  6. Fill the template along with the Start date
  7. Click on the C4C Excel add in
  8. Log on and Click "Save data to" icon.
  9. Go to the Leads OWL again
  10. Open the Lead that was created

You will notice that the end date is not updated.


In case of a lead created from the UI , by default creation date will be considered as Start date  and end date should be automatically set with the logic "creation date + 30 days”

This 30 days can be increased or decreased in the Fine tuning activity "Date Profile"

If the start date is entered manually, then the end date calculation will not take place. If the start date is modified, the End date will not be recalculated.


In order for the default end date calculation to work , do not enter the start date manually during lead creation.

See Also

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Lead, End date , Start date , KBA , LOD-CRM-LM , Lead Management , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions