The active workflow rule to trigger sales order transfer to ERP is not working. The error shown in the Rule log is: "Action REQUEST_SALES_ORDER_REQUEST not possible; action is disabled".
SAP Cloud for Customer
Reproducing the Issue
- Create a workflow rule for the BO: Sales Order.
- Make sure to schedule the timing for after an event (such as after a change).
- Select Conditions as required.
- Select Action -> Transfer.
Despite a sales order meeting your conditions, the transfer action is not triggered.
The sales quote's pricing is not calculated successfully.
Transfer is possible only if the pricing status is set to Calculated Successfully. Therefore, you can transfer only after you have completed the simulation.
As the action is not available for the object, the workflow rule cannot execute.
This is the expected behaviour as per system design.
WFR, Transfer, Not working , KBA , LOD-CRM-WKF , Workflow , LOD-LE-CQP , Customer Quote Processing , How To