SAP Knowledge Base Article - Public

2906601 - Workflow Rule Not Triggered for Sales Order Transfer With Error: "Action REQUEST_SALES_ORDER_REQUEST not possible; action is disabled"

Symptom

The active workflow rule to trigger sales order transfer to ERP is not working. The error shown in the Rule log is: "Action REQUEST_SALES_ORDER_REQUEST not possible; action is disabled".

Environment

SAP Cloud for Customer

Reproducing the Issue

Prerequisites:

  1. Create a workflow rule for the BO: Sales Order.
  2. Make sure to schedule the timing for after an event (such as after a change).
  3. Select Conditions as required.
  4. Select Action -> Transfer.

Despite a sales order meeting your conditions, the transfer action is not triggered.

Cause

The sales quote's pricing is not calculated successfully.

Transfer is possible only if the pricing status is set to Calculated Successfully. Therefore, you can transfer only after you have completed the simulation.

As the action is not available for the object, the workflow rule cannot execute.

Resolution

This is the expected behaviour as per system design.

Keywords

WFR, Transfer, Not working , KBA , LOD-CRM-WKF , Workflow , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions