SAP Knowledge Base Article - Public

2906646 - SSO users are not logged out of SuccessFactors session after closing the browser


  • Users close the browser and when they open it again, they are still logged into their account
  • All users are SSO-enabled
  • The SSO they're using is SP-initiated


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Enter the SuccessFactors instance via SSO
  2. Once inside the instance, close out the browser
  3. Open the browser again > account is still logged in


This is an expected behavior for SP-initiated SSO logins. 

SP-initiated SSO stores the credentials and account in the browser cache and cookies, which is why the users will always be logged into their accounts within the browser


There is no forced logout, unless the user logs out manually.

User can also clear browser cache and cookies to delete the session. 

See Also

2396658 - [SSO] SP Initiated Logout

2396644 - SSO- How does IDP & SP Initiated Logout work


browser, sso, logout, sp initiated, url, link, session, close, clear, cache, cookies, save, single sign on , KBA , LOD-SF-PLT-SAM , SAML SSO First Time Setup , Problem


SAP SuccessFactors HXM Suite all versions