Symptom
Crystal report crashes with the following error when generating huge number of PDF :
Faulting module name: usp10.dll, version: 1.626.7601.23259, time stamp: 0x563905c7
Exception code: 0xc0000005
Environment
- SAP Crystal Reports runtime engine or .NET Framework (64-bit) (13.0.24.2970)
- Windows 10 Enterprise
- Windows Server 2012 R2
Reproducing the Issue
- Create a crystal report with fields containing Thai characters.
- Generate a huge number of PDFs (4 or 5 per second) using Crystal Reports runtime engine.
- Notice that crystal report crashes with error: "Access violation - code c0000005".
Cause
The issue is currently under investigation by development team.
Resolution
Workaround :
Copy the usp10.dll file from C:\Windows\SysWOW64\usp10.dll to C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win64_x64 folder.
Keywords
Access violation - code c0000005, Crystal report, Crash, Crystal Reports for .NET Framework 4.0, Windows Server, Font, BMW Thailand Ligh, Times New Roman, usp10.dll file, generate, PDF. , KBA , BI-DEV-NET , BI Software Development Kits (SDKs) - .NET or Other , Problem