Symptom
While provisioning from Successfactors (SF) or any other source system to SAP Cloud Platform Identity Authentication service (IAS) or SAP Analytics Cloud (SAC) (target systems) entities are failing to synchronize. In the IPS job log you can see one of the following messages:
"org.quartz.JobExecutionException: Cannot execute provisioning job in tenant context: <...> Caused by: com.sap.cloud.ips.connector.exception.ProvisioningRuntimeException: Error during execution on behalf of tenant with ID: <...> Caused by: com.sap.cloud.ips.runtime.exception.ProvisioningException: Executing delta load failed. Caused by: com.sap.cloud.ips.connectors.api.ConnectorException: Error during execution of the SF route Caused by: org.apache.camel.http.common.HttpOperationFailedException: HTTP operation failed invoking
{"errorMessage":"\nuser:<...>,\n\nsystem=Identity Authentication-target, \n\nerror=org.apache.camel.http.common.HttpOperationFailedException:
HTTP operation failed invoking https://<Tenant ID>.accounts.ondemand.com/service/scim/Users/<...>
with statusCode: 409, Response: User profile with email [<name>@<domain>] already exists,\n\ncontent={<hidden content>}\n"
or
"errorMessage": "\nuser:<...>,\n\nsystem=Identity Authentication - target,\n\ntime=<...>,\n\nerror=org.apache.camel.http.base.HttpOperationFailedException: HTTP operation failed invoking https://<Tenant ID>.accounts.ondemand.com/scim/Users with statusCode: 409, Response: {<hidden content>,\"status\":\"409\",\"detail\":\"A user with the same primary email already exists!\",\"scimType\":\"uniqueness\"},\n\ncontent={<hidden content>}\n"
or
error=The request to create an entity has failed with: 409 Conflict 'User profile with email [<user@email.address>] already exists'
The attempt to retrieve the existing entity from the target system was unsuccessful. No resource found from ......
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Environment
-
Identity Provisioning
- Identity Authentication
-
SAP SuccessFactors
- SAP Analytics Cloud
Product
Keywords
IPS, Identity Provisioning, SuccessFactors, SAP Cloud, Analytics, no email, email, email address, User profile with email, already exists, e-mail, missing, duplicate, IAS, HTTP 409, primary email, user, statusCode 409 status=409, Email address is already used , KBA , BC-IAM-IPS , Identity Provisioning Service (IPS) , BC-IAM-IDS , Identity Authentication Service , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , LOD-ANA-AUT , SAC Authentication / Login , How To
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