2907578 - Failed or missing users during IPS provisioning - User profile with email [<name>@<domain>] already exists

• While provisioning from Successfactors (SF) or any other source system to SAP Cloud Platform Identity Authentication service (IAS) or SAP Analytics Cloud (SAC) (target systems) entities are failing to synchronize. In the IPS job log you can see one of the following messages:

"org.quartz.JobExecutionException: Cannot execute provisioning job in tenant context: <...> Caused by: com.sap.cloud.ips.connector.exception.ProvisioningRuntimeException: Error during execution on behalf of tenant with ID: <...> Caused by: com.sap.cloud.ips.runtime.exception.ProvisioningException: Executing delta load failed. Caused by: com.sap.cloud.ips.connectors.api.ConnectorException: Error during execution of the SF route Caused by: org.apache.camel.http.common.HttpOperationFailedException: HTTP operation failed invoking
{"errorMessage":"\nuser:<...>,\n\nsystem=Identity Authentication-target, \n\nerror=org.apache.camel.http.common.HttpOperationFailedException:
HTTP operation failed invoking https://<Tenant ID>.accounts.ondemand.com/service/scim/Users/<...>
with statusCode: 409, Response: User profile with email [<name>@<domain>] already exists,\n\ncontent={<hidden content>}\n"

or

 "errorMessage": "\nuser:<...>,\n\nsystem=Identity Authentication - target,\n\ntime=<...>,\n\nerror=org.apache.camel.http.base.HttpOperationFailedException: HTTP operation failed invoking https://<Tenant ID>.accounts.ondemand.com/scim/Users with statusCode: 409, Response: {<hidden content>,\"status\":\"409\",\"detail\":\"A user with the same primary email already exists!\",\"scimType\":\"uniqueness\"},\n\ncontent={<hidden content>}\n"

• Identity Provisioning
• Identity Authentication
• SAP SuccessFactors
• SAP Analytics Cloud

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