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2907671 - Identity Provisioning job error: EntityNotFoundException: No user found

Symptom

While provisioning newly created users with Identity Provisioning (IPS) from SAP SuccessFactors to Identity Authentication (IAS) or SAP Analytics Cloud (SAC), either of the following errors occur:

  • No user found from https://<IAS Tenant ID>.accounts.ondemand.com/service/scim/Users?filter=userName eq <User Name>
  • HTTP operation failed invoking https://xxxxxxxxxxxx.sac.sapsf.eu/api/v1/scim/Users/<User Name> with statusCode: 400, Response: {\"status\":400,\"message\":\"User/group operation not completed: Email address is already used for <User Name>"


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Environment

  • Identity Provisioning
  • Identity Authentication
  • SAP SuccessFactors
  • SAP Analytics Cloud

Product

Identity Provisioning 1.0 ; SAP SuccessFactors HXM Core 1911

Keywords

CIS, IAS, IPS, SFSF, SF, SAC, SuccessFactors, IDP, user, unique, identity authentication service, identity provisioning service, scim.user.unique.attribute, userName, sac, Email address is already used for, bizx, ias.user.unique.attribute , KBA , BC-IAM-IPS , Identity Provisioning Service (IPS) , BC-IAM-IDS , Identity Authentication Service , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , Problem

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