Symptom
- Create multiple alerts rules and attached all of them as Post Save rule in Employee Time Object
- All these alert rule are created to trigger alerts on different interval but system triggers only one alert
-
Send an alert for a leave of absence return 30 days and 15 days before the expected return date.
Environment
- SAP SuccessFactors Employee Central - Time Management
Resolution
With function "Trigger Employee Time Alert Event() " system will trigger only one alert even if you have multiple rules, Its expected as per design.
1. Scenario : Rules for MDF Based Objects
2. Base Object : Employee Time
3. Purpose : Alert
4.Parameter MDF Alert Type : Must be unique for each alert so that multiple alerts get triggered. (You need to create this in Manage Data -> MDFAlertType)
Attached below sample Rule for reference. This is 5 days alert - similar to this, Configure multiple rules for different dates and attach all rules as Post Save rules in Employee Time Object.
Note
Future alerts created with this approach will not be visible in "Manage Alerts and Notification" tool, however the alerts will be delivered to recipients on the respective effective dates. We have an enhancement alreay available to fill this gap (ECT-163956). As of now release is not planned, please get in touch with CSM to know the status of the enhancement.
Supported tags are listed against - MDF Person-Based Data type here, [[EFFECTIVE_DATE]] is not supported as Employee Time is not an effective dated object.
See Also
Keywords
Time off, alert, multiple, no alert, notification , KBA , LOD-SF-EC-TIM-WAN , Workflows - Alerts - Notifications , LOD-SF-EC , Employee Central , How To