SAP Knowledge Base Article - Preview

2907920 - Incoming B2C E-mail Generates Error Instead of Creating a New Customer in C4C

Symptom

When an e-mail is sent to C4C B2C E-mail Channel, the system does not create a new customer and generates one of the following errors in Web Service Message Monitoring:

  • Agent has selected more than one error message as fatal;
  • Customer Save Failed. E-Mail processing aborted;
  • Incoming e-mail has incorrectly formatted sender address;


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Agent has selected more than one error message as fatal; Customer Save Failed. E-Mail processing aborted; Incoming e-mail has incorrectly formatted sender address; E-mail; B2C; C4C; Channel; Error; Web Service Message Monitoring; Inbound; Customer; Service; special character; symbol , KBA , LOD-CRM-SC-EML , Email , How To

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