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2908064 - Identity Authentication: Could not find user xxx in mongo DB.


  • Corporate Identity Provider is configured for authentication in Identity Authentication, but authentication is failing.
  • The Troubleshooting log is showing the error below:

    "Authentication error.User not found: xxx Caused by: Could not find user <> in mongo DB."

      ensure that the Identity Authentication Troubleshooting log to contains "Could not find user <> in mongo DB" error, before proceeding with the resolution of this KBA.
  • You may see the response from the service provider :

    StatusCode in ResponseMessage != OK; please refer to the database trace for more information"



Identity Authentication


Identity Authentication 1.0


ids, Idp, corp user store, ias, mongodb, User not found, Authorization failed. Please check your user name and password, Login failed. Contact your Administrator, 401 Unauthorized, Wrong credentials , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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