SAP Knowledge Base Article - Public

2908405 - New Hire Wizard Hangs on Personal Information Section After Pressing Continue


When hiring a new user, the New Hire Wizard does not proceed to the Job Information section after pressing the Continue button


  • Employee Central - Hire and Rehire Wizard
  • Employee Central - Business Rules and Event Derivation

Reproducing the Issue

  • Add New Employee
  • Fill out everything up to Personal Information and click Continue
  • New Hire Wizard does not proceed to Job Information section and simply hangs


There is an invalid business rule on Job Information that's setting a fields visibility with an incorrect value.

This can be validated by checking the browser console logs. Upon clicking Continue on the Personal Information section, you should see the following error:

Error while trying to invoke the method com.sf.sfv4.bean.succession.SuccessionDataModelBean$VisibilityEnum.toString() of a null object returned from com.successfactors.hris.bean.model.HrisElementField.getVisibility() java.lang.NullPointerException

The following fingerprint is also returned:



Run a rule trace to determine which rule is causing the issue. In this case, there was a business rule configured that was setting a fields visibility to 'read'.

The only values that are supported for the visibility field are 'view', 'both' or 'none'


Disabling the rule or updating it so the values are one of 'view', 'both' or 'none' fixes the issue


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SAP SuccessFactors Employee Central all versions