2908613 - 40/60% Column Layout Not Working

You enabled th 40/60 layout for Tickets, however the Overview is not displaying as expected.

SAP Cloud for Customer

1. Go to the Administrator Work Center.
2. Go to the Service and Social view.
3. Under Tickets, click on Ticket Configuration.
4. Select the option "40/60% column layout on Overview tab".
5. Save Changes.
6. Log out of the system and then log back in.
7. Go to the Service Work Center.
8. Go to the Tickets view.
9. Open any ticket, the layout does not reflect the 40/60 overview.

You have enabled the "Open HTML floorplan in Fiori" option.

If you have selected the "Open HTML floorplan in Fiori" option, the 40/60 display will not be displayed.

In order to deactivate the option, follow the below steps:

1. Go to the Administrator Work Center.
2. Go to the Service and Social view.
3. Under Tickets, click on Ticket Configuration.
4. Deselect the option Open HTML floorplan in Fiori.
5. Save changes.

Tickets; Overview; column layout; 40/60; HTML floorplan; , KBA , overview , tickets , 40/60 , LOD-CRM-SRP , Service Request Processing , How To

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