SAP Knowledge Base Article - Public

2909250 - Member List stuck on Pending status


After importing a file with new users to be included in a Member List on SAP Jam, the status of the member list keeps on "Pending" for several days and does not complete.


SAP Jam Collaboration

Reproducing the Issue

  1. Access SAP Jam;
  2. Go to SAP Jam Admin;
  3. Open Users > Member Lists;
  4. Edit it and import a .csv file with the users;
  5. See the member list with the status Pending for several days.


The job to update the member list has a low priority in our server, so it is expected that depending on how many users are being imported, it will take several days to be completed.


There is an enhancement raised to the Product Management team to either increase the priority of the job or change the code to have it being completed faster.

We don't have a planned date to implement the fix of it, this way, currently this is an expected behavior. 


Member list, ist, member, status, pending, stuck , KBA , LOD-SF-JAM-LST , Static & Dynamic Member List , Problem


SAP Jam Collaboration 1905