SAP Knowledge Base Article - Public

2909340 - Candidate Status field value not visible for the operator - Recruiting Management

Symptom

  • The operator cannot see the Candidate Status' value field in the job application although the operator role has Read permission to the Candidate Status field.
  • The operator cannot select certain Status to move a candidate to, since the status is not displaying in dropdown options.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Access Recruiting tab;
  2. Find a requisition and access a candidate summary;
  3. Open a job application;
  4. The operator with "Read" permission can see the Candidate Status field, but the value of the field is not visible;

Cause

The operator role doesn't have the "Selectable By" permission in the related application status.

Resolution

Please grant the "Selectable By" permission to the necessary operator role. 

  1. Go to Admin Center > Edit Applicant Status Configuration
  2. Click on the status set and open the related status
  3. Find the "Selectable By" option, select the operator role to grant the permission

Note: having the "Selectable By" permission doesn't mean that the operator can change the candidate status. The permission to change the candidate status is still controlled by the read/write permission in the Job Application XML template. The read/write permission in the Job Application XML template affects the ability to view/edit the Candidate Status field. The ability to see the status labels are controlled by the "Selectable By" permission in the Edit Applicant Status Configuration.

See Also

2080952 - Applicant Status Configuration in SuccessFactors Recruiting

Keywords

applicant, status, configuration, read, write, status label, status name, invisible, permission, selectable, job, application, XML, template , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors Recruiting all versions