Symptom
- The operator cannot see the Candidate Status' value field in the job application although the operator role has Read permission to the Candidate Status field.
- The operator cannot select certain Status to move a candidate to, since the status is not displaying in dropdown options.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Access Recruiting tab;
- Find a requisition and access a candidate summary;
- Open a job application;
- The operator with "Read" permission can see the Candidate Status field, but the value of the field is not visible;
Cause
The operator role doesn't have the "Selectable By" permission in the related application status.
Resolution
Please grant the "Selectable By" permission to the necessary operator role.
- Go to Admin Center > Edit Applicant Status Configuration
- Click on the status set and open the related status
- Find the "Selectable By" option, select the operator role to grant the permission
Note: having the "Selectable By" permission doesn't mean that the operator can change the candidate status. The permission to change the candidate status is still controlled by the read/write permission in the Job Application XML template. The read/write permission in the Job Application XML template affects the ability to view/edit the Candidate Status field. The ability to see the status labels are controlled by the "Selectable By" permission in the Edit Applicant Status Configuration.
See Also
2080952 - Applicant Status Configuration in SuccessFactors Recruiting
Keywords
applicant, status, configuration, read, write, status label, status name, invisible, permission, selectable, job, application, XML, template , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem