SAP Knowledge Base Article - Public

2909652 - KUT Value Missing In TI of One BO, Despite Being Filled in the TI of Another BO

Symptom

A KUT field you created in one BO, for example Appointments has a value set in your appointment TI, but this value does not reflect to the corresponding field in another BO, for example Opportunities.

Environment

SAP Cloud for Customer

Cause

The field has the wrong Business Context to transport values between the two BOs you selected. Both Business Context and Extension Scenarios dictate how a field transports between BOs.

Resolution

Please re-create the KUT field from the appointment header.

In our example: when you create a KUT from for example the appointment overview facet, it will have Business Context:

Activities General Information. The value will not transport to the Opportunities TI > Sales Activities facet.

If you create the KUT field from the Appointment TI header, the field will have Business Context:

'Header Section Group Anchor' and the values can transport over.

Keywords

KUT, empty, missing, wrong, extension , KBA , LOD-CRM-OPP , Opportunity Management , AP-RC-UIF-FLX , Page Layout & Key User Configuration , LOD-CRM-ACT , Activities , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions