Symptom
You are creating a Sales Order and the document gets inconsistent due to an error: "Item AA: No suitable template found for entitlement XYZ, distribution chain XX."
- AA represents the line item ID.
- XYZ represents the entitlement ID.
- XX represents the distribution chain code.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Sales Orders work center.
- Go to the Sales Orders view.
- Search for: ABC (ABC represents the ID of the Sales Order).
- Click on Edit button.
- The following error message appears: Item AA: No suitable template found for entitlement XYZ, distribution chain XX.
Cause
Once you add an entitlement of Item Group ETCS – Entitlements in Contract Sales, a related Contract Template is determined and a contract automatically created when you release the sales order.
It means that, it's necessary to create a Contract Template with the entitlement of Item Group ETCS.
Resolution
- Go to the Sales Orders work center.
- Go to the Contract Templates view.
- Click on New button, then Contract Template.
- In the General tab:
- Add the Entitlement in the field: Sold via Entitlement
- Add the Sales Unit and Distribution Channel.
Note that, this Item Group ETCS is not supported in the Items tab of Contract Template
See Also
Help Document - Services
Help Document - Sell a Contract in a Sales Order
Keywords
Entitlement, Sales Order, Contract, Contract Template, ETCS , KBA , AP-SLO-SO , Sales Order , SRD-CRM-SEE , Service Entitlements , How To