2909805 - Cannot login to instance: "You will be logging in to XXXXX or you can enter a different company ID"

• Post-refresh, when navigating into the instance URL, the message "You will be logging in to XXXXX or you can enter a different company ID" appears
• Cannot enter the instance or view the login page due to the message 
• Rerouted back to the message even when entering a company ID into the field
• By trying to access the main URL of the instance to proceed with login, the login page does not load and shows three blue dots.
• Cannot login as PWD because the SuccessFactors is being redirect to our SSO;
• The instance is SSO disabled but is still redirecting to our IDP

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HXM Suite

custom home page, You will be logging in to or you can enter a different company ID, modify custom page, post refresh, instance refresh issue, custom login page, disable, enable, bizx, sf. , KBA , LOD-SF-PLT-MLA , Manage Login Accounts , Problem