SAP Knowledge Base Article - Preview

2909805 - Cannot login to instance: "You will be logging in to XXXXX or you can enter a different company ID"

Symptom

  • Post-refresh, when navigating into the instance URL, the message "You will be logging in to XXXXX or you can enter a different company ID" appears
  • Cannot enter the instance or view the login page due to the message 
  • Rerouted back to the message even when entering a company ID into the field
  • By trying to access the main URL of the instance to proceed with login, the login page does not load and shows three blue dots.
  • Cannot login as PWD because the SuccessFactors is being redirect to our SSO;
  • The instance is SSO disabled but is still redirecting to our IDP

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors HXM Suite

Product

SAP SuccessFactors HCM Suite all versions

Keywords

custom home page, You will be logging in to or you can enter a different company ID, modify custom page, post refresh, instance refresh issue, custom login page, disable, enable, bizx, sf. , KBA , LOD-SF-PLT-MLA , Manage Login Accounts , Problem

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