SAP Knowledge Base Article - Public

2910103 - The Products Pane in Accounts shows up briefly and then disappears

Symptom

 The Products Pane in Accounts shows up briefly and then disappears.

Environment

SAP Sales Cloud

Reproducing the Issue

  1. Go to the Customers workcenter.
  2. Go to the Accounts view.
  3. Open any Account.

You see the Products pane pop up and then disappear.

Cause

The Products (Recommendation) pane is part of the Machine Learning feature. It will be initially visible for some time and then go off if ML doesn’t have any data to show (this case is when ML has not learnt enough to show some data).

Resolution

If you are not using Machine Learning, you can disable it completely and this pane will not show. If you are using ML, then this is expected as per the current design.

Keywords

products, pane, account, , KBA , LOD-CRM-ML , C4C Machine Learning , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions