SAP Knowledge Base Article - Public

2910103 - The Products Pane in Accounts shows up briefly and then disappears


 The Products Pane in Accounts shows up briefly and then disappears.


SAP Sales Cloud

Reproducing the Issue

  1. Go to the Customers workcenter.
  2. Go to the Accounts view.
  3. Open any Account.

You see the Products pane pop up and then disappear.


The Products (Recommendation) pane is part of the Machine Learning feature. It will be initially visible for some time and then go off if ML doesn’t have any data to show (this case is when ML has not learnt enough to show some data).


If you are not using Machine Learning, you can disable it completely and this pane will not show. If you are using ML, then this is expected as per the current design.


products, pane, account, , KBA , LOD-CRM-ML , C4C Machine Learning , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions