SAP Knowledge Base Article - Preview

2910579 - Email replies from GMAIL account that have been sent to SF are not displayed in Message Center - Recruiting Management

Symptom

If a candidate has many e-mail addresses/accounts combined into one e-mail software (e.g. Outlook, Apple Mail, etc.) and replies to a recruiter from another account, the message center does not capture the email.


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Environment

SAP SuccessFactors Recruiting Management 

Product

SAP SuccessFactors Recruiting all versions

Keywords

email, multiple, accounts, message, center, gmail, outlook, apple, mail, candidate, Alias , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

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