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2910744 - Error " HTTP Status 500 - Internal Server Error" when trying to access Central Management Console (CMC) in Crystal Server

Symptom

  • When trying to access Central Management Console (CMC) after Crystal Server update, the below error appears:

"HTTP Status 500 – Internal Server Error
Type Status Report
Message java.lang.NullPointerException: while trying to invoke the method com.businessobjects.bip.core.web.appcontext.RequestInfo.getAppContext() of a null object returned from com.businessobjects.bip.core.web.appcontext.RequestInfo.getInstance()"

  • The login prompt page is not displayed.


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Environment

SAP Crystal Server 2013 and higher versions

Product

SAP Crystal Server 2013 ; SAP Crystal Server 2016 ; SAP Crystal Server 2020

Keywords

http, 500, internal, error, BI, Crystal, crystal, server, CMC, load, access , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-BIP-CRS-INS , Installation , Problem

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