SAP Knowledge Base Article - Preview

2911143 - The Basic Search with Ticket Id is Showing Incorrect Result

Symptom

On searching a ticket id in the basic search, it is showing more than one records.


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Environment

SAP Cloud for Customer.

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Basic search , Ticket Id , KBA , ticket description , text , incorrect records , LOD-CRM-SRP , Service Request Processing , How To

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