SAP Knowledge Base Article - Public

2911167 - Ticket Status Changes After Data Workbench Import


After the successful import of tickets via Data Workbench, the status of the tickets in the UI does not match the status maintained in the import file.


SAP Cloud for Customer


The issue might be caused by custom defined status schemas that are not defined in the target system. In this case, the system is defaulting the status of the affected tickets.


To prevent defaulting of the ticket status, the status schemas in the target system need to match the schemas maintained in the import template.

Maintain relevant status schemas in the Fine-Tune activity: Tickets for Customer Support.


incorrect wrong mismatch migration service DWB scheme schemes , KBA , LOD-CRM-INT-DWB-API , Data workbench API , LOD-CRM-SRP-API , Ticket API & Odata , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions