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SAP Knowledge Base Article - PublicSymptom
OnboardingCandidateInfo Tokens Are not working on the BizX emails template
Environment
SAP SuccessFactors Onboarding 1.0 - All Versions
Reproducing the Issue
When using the Tokens from the OnboardingCandidateInfo on the BizX emails, they email is not presenting the token's value, but it is showing the name of it.
Cause
The BizX system is not designed to use the Tokens from the OnboardingCandidateInfo, those tokens can only be used within the Onboarding Email templates
Resolution
On the BizX email templates you can only use the Bizx Template, do not use the tokens from Onboarding as they will not work.
Keywords
ONB_NEW_HIRE_FIRSTNAME ; ONB_NEW_HIRE_LASTNAME ; ONB_NEW_HIRE_STARTDATE ; ONB_NEW_HIRE_JOB ; ONB_NEW_HIRE_LOCATION ; ONB_MANAGER_FIRSTNAME ; ONB_MANAGER_LASTNAME ; ONB_PERSON_FIRSTNAME ; ONB_PERSON_LASTNAME ; ONB_REASON_FOR_RECOMMENDATION ; Token ; email ; template , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem
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