Symptom
When customer opens up a Mentoring Program, Job Title on the Mentor Card is different from the Quick Card
Environment
SAP SuccessFactors Succession & Development
Reproducing the Issue
1.) Go to Admin Center > Development > Open Mentoring Program
2.) View as a Mentor/Mentee
3.) On the right side you will see the Mentor Card
4.) Job Title is incorrect on the Mentor card and Quick Card
Cause
This is caused by jobTitle field not configured in the sysAllUserDirectorySetting
Resolution
- Download Data Model XML and add the job title field in the sysUserDirectorySetting.
- After making the changes in Data Model XML, do an employee export and update the jobTitle field on the employee import file.
- Another option is go to Configure People Profile > Add the jobTitle field in the Live Profile User Information portlet > Update the jobTitle in the People Profile.
See Also
Keywords
Incorrect Job Title showing in Mentor Card , KBA , LOD-SF-MEN , Mentoring , Problem
Product
SAP SuccessFactors HXM Core 1911
Attachments
Correct Job Title quick Card.jpg |
Incorrect Job Title in Mentor Card.jpg |
Correct Job Title.jpg |
Incorrect Job Title showing on the Mentor card.jpg |