SAP Knowledge Base Article - Public

2911421 - Incorrect Job Title Showing in Mentor Card for EC Based Instance


When customer opens up a Mentoring Program, Job Title on the Mentor Card is different from the Quick Card


SAP SuccessFactors Succession & Development  

Reproducing the Issue

1.) Go to Admin Center > Development > Open Mentoring Program

2.) View as a Mentor/Mentee

3.) On the right side you will see the Mentor Card

4.) Job Title is incorrect on the Mentor card and Quick Card


This is caused by jobTitle field not configured in the sysAllUserDirectorySetting


  1. Download Data Model XML and add the job title field in the sysUserDirectorySetting.
  2. After making the changes in Data Model XML, do an employee export and update the jobTitle field on the employee import file.
  3. Another option is go to Configure People Profile > Add the jobTitle field in the Live Profile User Information portlet > Update the jobTitle in the People Profile.

See Also

2859614 - Job Role substituted with Job Title in Mentor QuickCard - CDP and Mentoring [Q4 2019 Release]


Incorrect Job Title showing in Mentor Card , KBA , LOD-SF-MEN , Mentoring , Problem


SAP SuccessFactors HXM Core 1911


Correct Job Title.jpg
Incorrect Job Title showing on the Mentor card.jpg
Correct Job Title quick Card.jpg
Incorrect Job Title in Mentor Card.jpg