2911421 - Incorrect Job Title Showing in Mentor Card for EC-Based Instance

When opening a Mentoring Program, Job Title in the Mentor Card is different from the Quick Card.

SAP SuccessFactors Mentoring

1. Go to Development > Mentoring > Open Mentoring Program;
2. View as a Mentor/Mentee;
3. On the right side you will see the Mentor Card;
4. Check that Job Title doesn't match the information in user's Quick Card.

This is caused by "jobTitle" element not configured in the "sysAllUserDirectorySetting" template in Data Model.

To correct this issue, you need to enable the "jobTitle" element in your instance and update the information for the users under this element via import or manually using Employee Profile.

1. Go to Admin Center > Manage Business Configuration;
2. Expand the section "Employee Profile";
3. Expand "View Template" and access "sysUserDirectorySetting";
4. Click Take Action > Make Correction;
5. Under "Edit Elements", add the field "jobTitle" and save changes.

2859614 - Job Role substituted with Job Title in Mentor QuickCard - CDP and Mentoring [Q4 2019 Release]

Incorrect Job Title showing in Mentor Card , KBA , LOD-SF-MEN , Mentoring , Problem