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2911711 - SAP Marketing - Communication Limits not working as expected


The communication limits check during campaign execution for a communication limits enabled email content does not work as expected. A contact receives more emails from the same communication category than allowed within the specified timeframe.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



SAP Marketing Cloud Edition
SAP Marketing on-premise from Release 1709


SAP Hybris Marketing 1709 ; SAP Marketing 1809 ; SAP Marketing 1909 ; SAP Marketing 2020 ; SAP S/4HANA Cloud all versions


Communication category, Communication categories, Communication limits, Outbound Check Failed, Communication Limit Reached Kommunikationskategorie, Kommunikationskategorien, Kommunikationslimits, Ausgangsprüfung fehlgeschlagen, Kommunikationslimit erreicht Catégories de communication, Limites de communication, Échec du contrôle de sortie, Limite de communication atteinte OUTBOUND_CHCK_FAILED, LIMIT_REACHED , KBA , CEC-MKT-CPG-EXE , Campaign execution , CEC-MKT-CPG-SRL , Suppression Rules and Limits , CEC-MKT-CPG , Campaign , CEC-MKT-DM-PER , Marketing permissions , Problem

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