2911823 - Email or Offer Letter token resolving as a number instead of the label - Recruiting Management

A token in an email or offer letter template is resolving as a number instead of the text.
The value on the recruiting form (Job Requisition, Application, Candidate Profile, or Offer Detail) is showing correctly as text.

SAP SuccessFactors Recruiting Management

1. In an Email or Offer Letter template, add a token which references a picklist type field.
2. Ensure that a text value is showing on the recruiting form.
3. Generate the email, and notice that a number is showing instead of the expected text of the field.

The picklist value being used for that field has been deleted.
The number being shown for the token is the option ID of the picklist value which has been deleted.

When a picklist value is deleted, it will continue to show the text on the recruiting form until updated, but in reports and tokens only the option ID will be shown.

To confirm this, find the picklist associated to this field in Picklist Management or Picklist Center. Then check the value associated with the option ID which is showing for the token, and see if the value is no longer active.

To resolve the issue, you can either:

1. Make the picklist value active again.
2. Open the recruiting form, and select a new active picklist value.

2787587 - My picklist is showing the numeric Option ID instead of the values in Ad Hoc reports - Recruiting Management

optionId, code, approval, wrong, value, object, centre, obsolete, inactive, number, picklist, email, offer, letter, instead. , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem