SAP Knowledge Base Article - Public

2911849 - Form(s) not loading in Document Center - Onboarding 1.0


When trying to view forms from one or multiple candidates in Onboarding's Document Center an error appears in PDF generation for the candidate.


SAP SuccessFactors Onboarding 1.0 - All Versions

Reproducing the Issue

  1. Go to Onboarding > Document Center
  2. Search for the affected candidate
  3. Try to view any of his/her documents
  4. Erros will be shown

Note: while using Google Chrome it is possible that just a new blank window will open, but the form will not load as expected


This caused the forms got corrupted.


  1. Navigate to SuperAdmin > Manage HRData
  2. Search for the affected candidate and click on the same
  3. Click on HR Data PDF Files > find the form that is not loading properly in column "PDFFileId"
  4. Click on "Recreate PDF"
  5. Wait a couple of minutes and try to open/view the form again

See Also

For Support Engineers, please see Internal Memo


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SAP SuccessFactors Onboarding all versions